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JetBlue Airways posted this video of its chief operating officer Rob Maruster apologizing to the carrier's customers after hundreds of passengers were stranded on six planes for several hours during the weekend snowstorm.
If you’re the hero who pulls everyone together for that ski trip each year or the family reunion you’ve been talking about for ages, we have an exciting new tool that will help you trade the incessant messages within Facebook to a private planning trip planning forum.
Let your poor knees rejoice: A bit more legroom is coming to Delta Air Lines’ domestic economy cabins next year. The airline will expand its “economy comfort” seating to its domestic fleet, installing three to five rows with an extra three inches of space, or seat pitch, for those people willing to pay for it. The extra room will cost an “introductory” $19-$99 per one-way flight for those who have already bought an economy ticket on Delta in a discounted fare class.
Sriwijaya Air was founded in 2003 and already has 30 aircraft in operation with another 60 on order. Sriwijaya is based out of Soekarno-Hatta International Airport (CGK) in Jakarta, Indonesia.
This weekend at the Head of the Charles Regatta race in Boston Delta fans will have the chance to tweet us their #DeltaDistance at our interactive fan zone. Not in Boston? That’s ok, we didn’t leave you out!
A NEW book has been published that attempts to explain the tragedy of Air France flight 447, the service from Rio to Paris that crashed into the Atlantic in June 2009 with the deaths of all 228 people on board.
On Thursday I wrote about a new book from France that discloses the complete transcript of cockpit discussion in the final minutes of an Air France flight that crashed into the Atlantic in June 2009.
What do you get when you pair a popular recording group, a plane full of Southwest Customers, and an altitude of 35,000 feet? A Live in the Vineyard (LITV) inspired ‘Surprise and Delight’ flight!
We''ve heard this afternoon that Roger Frizzell, the vice president of corporate communications at American Airlines, is leaving to join PG&E in San Francisco.
American Airlines said its passenger traffic rose 1.9 percent in September as the carrier added a few more flights.
The Illinois Appellate Court ruled Thursday that American Airlines must continue to provide its fares and schedules to Travelport and its online site, Orbitz.
It looks like the major carriers are starting to feel the impact of a weakening economy.
Building on its 777-300ER, Boeing is evaluating its next moves in the 300 to 415-seat market, with its conceptual 777-8X/9X, powered by a smaller GE90-derived engine, composite wing, a possible fuselage stretch and shrink and higher economy seating capacity, marking what is likely to become the second major incremental evolution of the 777 family, 15% better than today's aircraft, say those familiar with the studies.
GOOGLE has just launched a flight-search tool called—prepare yourselves—Flight Search. No Kayaks or Hipmunks here. It lays out flight options in a simple, Google-ish format with lots of white space, and is arguably easier to understand than a site like Expedia.
Delta Air Lines improved its on-time number by 10 percentage points in July, while United Airlines saw a 10-point drop compared to July 2010.
WITH Britain's Advertising Standards Authority (ASA) due to investigate whether TripAdvisor has breached the national advertising code, it's interesting to read this piece on Tnooz suggesting the site may have made some pre-emptive alterations.
HERE was a lot of fuss from Washington- and New York-based media figures last week when Hurricane Irene failed to do massive damage to either city.
A SCIENTIST has proven what veteran business travellers long suspected: boarding planes by row is a terrible idea (PDF). Jason Steffen, who works at the Fermilab Center for Particle Astrophysics, conducted an experiment in which he asked 72 "passengers"—luggage and all—to board a Boeing 757 using several different methods.
Here’s what happens when you annoy an astrophysicist as he waits to get to his airplane seat: First, he fumes for a year, viewing the process as an inefficiency that could be rectified with statistical mechanics.
American Airlines has issued a Friday afternoon update on its part in the search for Jack the Cat, the missing tabby who disappeared Aug. 25 while in American's possession at New York Kennedy: